muahahahahahahaha! 
i just got an email from some agency's "Corporate Communications
Branch"
it is an auto-reply to an email i sent to them on 20 Dec 2006... i
get the auto-reply on 22 Feb 2007... the matter has been dealt
with, buried and has decomposed with nutrients recycled already

thing is, if it was my organisation which did this, we'd be dragged
through the coals, crucified, taken down and then quartered before
anything else would happen...
the other organisations can get away with this?
hmmmm....